Head Springs In Store Return Policy We offer a 24 hour return or cancellation policy that is eligible for a full refund from time of purchase. After 24 hours we offer store credit for up to 14 days from time of purchase on items returned in original condition and packaging. Special or Custom order merchandise is not eligible for return because it is manufactured just for you. Delivery fees are not refundable. We offer a 60-Day Comfort Exchange on mattresses where specific program terms apply.
HEAD SPRINGS IN-HOME DELIVERY: Please Call or Text our delivery team at 615-671-4021 Option 2 or E-mail CustomerCare@headspringsdepot.com for delivery coordination.
CUSTOMER PICKUPS: Customers are responsible for loading and securing their merchandise in their vehicle. We are not responsible for items damaged after a customer pickup has occurred. Please bring straps and blankets to secure and protect your new piece(s).
Pickups can be performed at the Franklin Store:
Head Springs Depot
547 Mount Hope Street
Franklin, TN 37064
Or at our Warehouse location:
Head Springs Depot
5542 Nashville HWY
Chapel Hill, TN 37034
ONLINE RETURNS POLICY
As a HeadSpringsDepot.com customer you can return eligible items within 3 days of receiving the item(s) for a refund of the merchandise value. A return must be communicated within that 3 day return window and shipping the item back at the your expense initiated as well. Original packing, receipt or gift receipt is required. Custom items and Made to Order furniture or rugs, special order items, custom upholstery, or items damaged through normal wear and tear are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the purchased amount, while returns with an original receipt will be refunded in the original form of payment. Final sale items ending in cannot be returned. Prior purchases are not eligible for price adjustments. To start a return, you can contact us at CustomerCare@headspringsdepot.com.
Items non-eligible for returns or exchanges:
- Items without an original receipt or gift receipt.
- Custom items
- Mattresses ordered via HeadSpringsDepot.com — In store purchases please see 60-Day Comfort Guarantee Program.
- Gift cards
- Made to Order Items, including custom rugs, furniture, and faucets and shower sets.
- Final sale items
- Items damaged through normal wear and tear
Refund Policy
- Original Receipt - Returns with the original receipt will be refunded in the original form of payment.
- Gift Receipt - Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
- Delivery Fees - Delivery fees are non-refundable and prior purchases are not eligible for price adjustments. Return delivery costs are the responsibility of the customer returning the merchandise. Please attach the provide Return Authorization document received from Head Springs Depot Customer Service to the packaging of the return shipment.
- Cash & Check Refunds - Cash and check refunds over $100 will be issued as a company check and mailed to you (may take 14 business days).
- Over $10,000 - If your return for Merchandise Credit Cards is greater than $10,000, we will issue you $10,000 in Merchandise Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you.
Complimentary Design Services
Affordable Local Delivery by our in-house team
Financing Options
Custom Upholstery and REAL Wood Furniture
Great Mattresses: ask about our 60-day comfort guarantee
Trusted Brands with Staying Power
